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Returns & Refunds

Changed Your Mind? Aww man!

We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. You have 28 days (except for promotional items – more info here (link to Terms of Use)) to return your item(s), whether purchased in store or from the point you received or collected your online order. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.

Ways to return for free

1. In store

Store and online purchases can be returned to any of our stores for a full refund or exchange. You’ll need your receipt or delivery note and payment card, unless you paid by PayPal. If you return your entire online order, we’ll also refund the delivery charge. 2. By post Online orders can be returned back to us by mail. When we receive the item(s), we will issue you an immediate refund for the product and delivery charge.  Unfortunately, we will be unable to cover the return postage fees incurred by yourself.

Exchange

How to exchange your purchase

You can exchange your purchase in any of our stores. If you’re returning your purchase by courier or post, we can only offer you a refund and not an exchange.

We know your money matters to you

We aim to get your money back to you as soon as you’ve returned your order, and if you return your entire online order from within Singapore, we’ll refund the delivery charge too. Unfortunately, we are unable to refund items lost or damaged in transit.

Payment returns

Debit or credit card payment Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account.When the return is processed, we’ll send you and email confirming your refund.

Paypal payment If you return your item(s) to one of our stores or by post/courier, your payment will be refunded to the same Paypal.

International tax, duties, charges and delivery refunds Unfortunately, for orders shipped outside of Singapore, we’re unable to refund any taxes, duties, charges or delivery costs you may have paid when placing your order. You will be refunded the tax-free price of the products returned.